Safety precautions we’re taking to fight the spread of Covid-19

We’re following specific protocols to prevent the spread of coronavirus, and
keep our teams, our couriers and our customers safe.

In all our workplaces

  • We’ve supplied cloth masks to all team members not working from home, which are to be worn at all times while at work. 
  • We’re screening all team members for any Covid-relevant symptoms at the start of every shift
  • We’re practising social distancing throughout the day, and have staggered our break times to make sure fewer people are using common spaces at any one time
  • We’re disinfecting all workstations and common areas regularly, and enforcing regular hand washing and sanitising

In our warehouse

  • We’ve split our shifts to have fewer team members in the building at one time
  • Our warehouse shifts are separated with a 30-minute gap between, so as to avoid any overlap of teams in the building
  • We’re disinfecting the contents of each packed order before it gets sealed

During delivery

  • You’ll either be offered a sterilising wipe before signing on the tablet for delivery confirmation, or be asked for your details for the courier to enter themselves.
  • Our couriers will stay a minimum 1.5-metre gap from you.
  • We’re advising customers to please
    • Wear a cloth face mask when receiving your delivery
    • Disinfect your received parcels and products before opening or handling them, and to
    • Wash your hands immediately after receiving and opening a new parcel, before touching anything else.

Complete the form if there is a question you may have

LADIES

FOOTWEAR

ACCESSORIES

Follow a manual added linkFollow a manual added link

DELIVERIES AND RETURNS

PAYMENT OPTIONS

VOUCHERS AND COUPONS

Follow a manual added link

DELIVERIES AND RETURNS

PAYMENT OPTIONS

VOUCHERS AND COUPONS

Subscribe to our newsletter and get 10% OFF your first purchase

DELIVERIES AND RETURNS

PAYMENT OPTIONS

CONTACT DETAILS

For general enquiries
info@cityexpress.co.za
087 897 5956

For Online order enquiries 
online@cityexpress.co.za

Customer Service
Monday -Friday
8:00am to 4:00pm

CONTACT DETAILS

For general enquiries
info@cityexpress.co.za
087 897 5956

For Online order enquiries 
online@cityexpress.co.za

Customer Service
Monday -Friday
8:00am to 4:00pm

Subscribe to our newsletter and get 10% OFF your first purchase

CONTACT DETAILS

GENERAL ENQUIRIES
info@cityexpress.co.za

ONLINE ENQUIRIES
online@cityexpress.co.za

CUSTOMER SERVICE
Monday -Friday
8:00am to 4:00pm

CUSTOMER SERVICE
087 897 5956